…but it’s always our priority to ensure that your queries receive the utmost attention.
One of the easiest ways to do that is to make certain your correspondence reaches the right team in the first place, so here we’re outlining precisely who you need to contact, and under what circumstances, to get the quickest and most efficient response.
Please send all orders, regardless of how complex they may be, to:
Our ultra-efficient Orders Team is super-focussed on making sure your orders are processed as quickly as possible, so they aren’t customer facing.
For any customer related query that requires a response, including follow-ups to orders you’ve already submitted, please contact our friendly Customer Service Team:
or call Monday to Friday on 01752 202301
We use the Zendesk ticketing system for all incoming queries, so you’ll receive a ticket number to let you know we’ve got yours. If your enquiry refers to an issue we’ve given you a response to in the past it will help us immensely if you can quote it in your message.
Important: please avoid sending messages to both our Orders and Customer Service email addresses – it will likely delay us responding to you / actioning your order.
If you’re a client of IPS UK you’ll have been assigned a dedicated Client Account Agent at the outset of our relationship – please contact them directly for anything related to our business together. For any shipping quotes, to place an order, or to follow up on an order you’ve already placed, please refer to the Orders and Customer Service details above.
Our warehouse is located at:
Ingram Publisher Service UK
You can find it on Google Maps here, or Apple Maps here.
If you need to contact our Goods In team ahead of a delivery you can email them at:
Whether you’re a client, customer, shipper, printer or anything else, we really look forward to working with you, and wish each and every one of you a great 2023.